I. PURPOSE AND SCOPE OF DATA COLLECTION

• The data collected on the website includes: the Buyer’s full name, email address, phone number, and address. This information is required for the Buyer to provide when submitting a request for consultation or wishing to purchase a product, and it allows us to contact the Buyer via the website to confirm the details, thereby ensuring consumer rights.
• Buyers are solely responsible for the security and retention of all activities related to the use of services under the information they provide and their email account.
II. SCOPE OF USE OF INFORMATION
We use the information provided by the Buyer to:
• Contact the Buyer to confirm orders and arrange delivery upon receiving a request from the Buyer;
• Provide product information to the Buyer if requested by the Buyer;
• Send marketing and promotional emails regarding the goods we sell;
• Send notifications regarding activities on the website
• Communicate and resolve issues with users in special cases;
• Not use users’ personal information for any purpose other than verification and communication related to the transaction
• Upon request from judicial authorities, including: the Prosecutor’s Office, the court, and the police investigating any legal violations committed by the Buyer.
III. DATA RETENTION PERIOD
The Buyer’s personal data will be retained until the administration receives a request to delete it. In all other cases, the Buyer’s personal information will be securely stored on our servers.

IV. PERSONS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO PERSONAL INFORMATION
• Website Administration Team
• The Buyer who owns such personal information
• Authorized Vietnamese law enforcement agencies
• Business partners involved in your transaction, such as shipping companies.

V. ADDRESS OF THE ENTITY RESPONSIBLE FOR COLLECTING AND MANAGING PERSONAL INFORMATION

BIOFIX FRESH TECHNICAL TRADING COMPANY LIMITED

Address: 71 DH607 Street, Group 2, Ben Tuong, Ben Cat Ward, Ho Chi Minh City.
Phone: 1900 988 949 Email: info@biofixfresh.com

VI. MEANS AND TOOLS FOR USERS TO ACCESS AND MODIFY THEIR PERSONAL DATA

• The Buyer has the right to review, update, modify, or delete their personal information by contacting the website administration to do so.
• The Buyer has the right to submit a complaint regarding data privacy. Please contact the website’s administration. Upon receiving such feedback, we will verify the information. If the Buyer’s report is confirmed to be accurate, we will take appropriate measures to address the issue promptly.

VII. PROCEDURES FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS

If the Buyer discovers that their personal information has been used for purposes or in a manner beyond the intended scope, they should call 1900 988 949 or email info@biofixfresh.com to file a complaint and provide evidence related to the matter to the Administration Team.

The administration team is committed to responding immediately or within 24 business hours of receiving a complaint.