I. Delivery Methods:
a) Delivery Time: Delivery shall be made for each specific order starting from the time the Seller confirms the Buyer’s order, but the maximum delivery period shall not exceed 10 days.
b) Delivery Method:
– The Seller shall deliver the goods to the Buyer in accordance with the terms agreed upon by the Parties under this Contract or the Purchase Order.
– Delivery Location: Goods shall be delivered to the location specified in each Purchase Order placed by the Buyer. The Seller shall cover 100% of the shipping costs for the Buyer for orders valued at 50,000,000 VND (Fifty million Vietnamese Dong) or more, delivered to a single location provided by the Buyer. For orders valued at less than 50,000,000 VND (Fifty million Vietnamese Dong), the Buyer shall negotiate with the Seller regarding shipping arrangements to pick up the goods at the Seller’s warehouse at the address specified on the order.
– In the event that the Seller’s delivery differs from or does not comply with the terms of the Purchase Order, the Buyer has the right, but is not obligated, to review, provide guidance, and approve in writing the specific details for the Seller.
– Unless otherwise specified in each specific Purchase Order, delivery must be accompanied by the necessary valid documentation, including (if any) but not limited to the following documents:
+A copy of the Buyer’s purchase order; Warehouse release note and/or delivery note; shipping order, … (if any)
+VAT invoice.
+Goods delivery receipt signed by the Parties
+Copy of the Certificate of Analysis (C/A) (if any)
+Copy of the Certificate of Origin (C/O) (if any)
II. Estimated delivery time
For the Southern region: 7–10 business days (excluding public holidays and Tet)
For the Northern regions: 10–15 business days (excluding public holidays and Tet)
III. Geographic Limitations on Delivery
For customers outside the province who wish to purchase in large quantities, or for wholesale customers, we will arrange delivery through shipping companies, and fees will be calculated based on the rates of the shipping service providers or as agreed upon in the contract between the two parties.
IV. Allocation of Responsibilities for Merchants and Logistics Service Providers Regarding the Provision of Shipping Documents During Delivery:
The receiving party is responsible for providing shipping documents during the delivery process.
The carrier has the right and responsibility to provide invoices to government authorities upon request.

The carrier is responsible for transporting the goods in their original packaging and condition.
The packaging of all orders includes the following information:

• Recipient information, including: Recipient’s name, phone number, and address
• Order tracking number
• To ensure the safety of the goods, biofixfresh.com will include an invoice
• The invoice serves as supporting documentation for the claims resolution process, such as determining the market value of the goods, ensuring the goods are in compliance with regulations, etc.

V. Liability for Goods Damaged During Shipping
Regarding the provision of shipping documents during delivery.
For goods damaged during transportation, whether the shipment is handled by the store itself or by a third-party carrier, we will be the party responsible for resolving the issue for the Buyer.
The Buyer has the right to refuse the product and request a return under the “full refund return” policy; for any other issues that arise, we will work with the shipping partner to resolve compensation for the order in accordance with the cooperation agreement between our company and the third-party shipping service provider.
Note: In the event of a delivery delay, we will promptly notify the Buyer, and the Buyer may choose to either cancel the order or continue waiting for the delivery.